Hello, how can we help?
Please Note!
Please do not post the following on this platform:
- Usernames, passwords, authentication credentials, or any secure information.
- Confidential/Private information covered by the POPIA act.
This platform is for logging of faults and communications thereof only.
Astel Projects CC cannot be held responsible for secure information or information covered by the POPIA act, posted on this platform by customers.
Want quicker response times ?
By providing us with as much correct info in the support ticket, will enable us to respond sooner.
Include the following:
- Your correct contact details.(Name,Surname,Phone and Email)
- A clear description of the fault.
"PC is broken"(obviously) VS "PC is not powering on"(we know to bring a spare power supply) - The full error message that was on the screen (screenshots of the error help even more)
This helps us dispatch the correct technician, obtain the correct spare parts and schedule the call.
Want even quicker response times? contact us about our SLA's